At foodforecast, we not only offer a first-class Software-as-a-Service (SaaS) solution, but also comprehensive support and assistance to ensure you get the most out of our platform. Our commitment to your satisfaction begins at implementation and continues throughout the life of our services.
Comprehensive implementation
The first step of our support is the seamless implementation of our solution into your existing merchandise management and POS systems. Our team of experts takes care of everything and ensures that the integration runs smoothly and efficiently.
24/7 support and continuous assistance
A central component of our SaaS model is our 24-hour support. No matter what time of day or night, our support team is available to answer questions and solve problems. We understand that time-critical challenges can arise in the food industry, so we are always ready to help you quickly and efficiently.
Fast response times: Our team is trained to process requests quickly to minimize downtime and ensure the smooth operation of your systems.
One-to-one support: Customer satisfaction is our top priority. Our team of experts with over 10 years of AI experience will support you during the introduction of foodforecast and during ongoing operations. A personal contact person will always take care of your concerns.
Proactive maintenance and updates: In addition to reactive support, we also offer proactive maintenance and regular updates to our software. This includes:
- Automatic updates: Our software is regularly updated to integrate new functions and improvements and to close security gaps. These updates are provided automatically without interrupting your operations.
- System monitoring: We continuously monitor the performance of our systems to identify and resolve potential problems before they affect your operations.
Consulting and optimization
Our commitment does not end with technical support. We also offer strategic consulting to help you realize the full potential of our AI solutions. This includes:
- Data analysis and reporting: We provide you with interactive reports from the data generated by our platform so that you can make better and more informed business decisions.
- Process optimization: Our experts work with you to continuously improve your business processes and make them more efficient.
Long-term partnership
We see ourselves not just as a software provider, but as a long-term partner for your success. Our relationship with our customers is based on trust and continuous cooperation. We are always striving to improve our service and adapt to your changing needs.
With our comprehensive support and 24/7 support, we ensure that you are optimally supported at all times. Our aim is to offer you not only powerful AI software, but also the best service so that you can concentrate on your core business.
Request callback
We will be happy to call you back in a timely manner to speak with you personally
